Boutiq House FAQ
Frequently Asked Questions
Everything You Need to Know About Boutiq Switch
Quick answers on products, shipping, payments, wholesale, returns, and more straight from Boutiq House.
About Us
About Boutiq House
Boutiq House is a premium authorized retailer of 100% authentic Boutiq vaping products, based in Boston, Massachusetts. We carry the complete Boutiq lineup including Boutiq Switch V3, V4, V5, Glow Edition, Boutiq Carts, Boutiq Pre-Rolls, Boutiq Apparel, and Bulk/Wholesale options all verified for genuine quality. Our mission is to make it simple, safe, and reliable to get the real deal.
100% yes. Every product we sell is carefully sourced and verified for authenticity before listing. We never carry knock-offs, counterfeits, or replicas. When you buy a Boutiq Switch V4, V5, or any Boutiq cart from us, you're getting the real thing with consistent flavor, proper hardware, and trustworthy performance. Your confidence is everything to us.
We stock the full Boutiq catalog:
Boutiq Switch V3 Boutiq Switch V4 Boutiq Switch V5 Glow Edition Boutiq Carts Boutiq Pre-Rolls Boutiq Apparel Bulk / Wholesale
Browse the full shop at boutiqhouse.com/shop.
Boutiq Switch V3 Boutiq Switch V4 Boutiq Switch V5 Glow Edition Boutiq Carts Boutiq Pre-Rolls Boutiq Apparel Bulk / Wholesale
Browse the full shop at boutiqhouse.com/shop.
Boutiq Switch
Boutiq Switch V3, V4 & V5 — Everything You Need to Know
The Boutiq Switch is a premium disposable vape device built around an innovative dual-chamber switching system. This lets you carry two distinct flavors or oil blends in a single device and switch between them instantly no swapping carts, no extra hardware. Each version (V3, V4, V5) improves on the last with better hardware, richer terpene flavor, longer battery life, and more oil capacity.
Boutiq Switch V3 — The original. The device that started it all, featuring the iconic dual-chamber design and strong terpene flavor.
Boutiq Switch V4 — A meaningful upgrade with a rechargeable battery, improved dual-tank switching, and enhanced internal hardware for smoother, longer-lasting hits.
Boutiq Switch V5 — The latest and most advanced. Comes in a 2G capacity, delivering the richest terpene flavor, most consistent performance, and the best battery life of the series. If you haven't tried V5 yet, it's the version to start with.
Boutiq Switch V4 — A meaningful upgrade with a rechargeable battery, improved dual-tank switching, and enhanced internal hardware for smoother, longer-lasting hits.
Boutiq Switch V5 — The latest and most advanced. Comes in a 2G capacity, delivering the richest terpene flavor, most consistent performance, and the best battery life of the series. If you haven't tried V5 yet, it's the version to start with.
The Boutiq Switch V5 comes in a wide range of triple-strain flavor combinations. Current options include:
• Grape Ape x Jelly Roll x Rainbow Belts
• Orange Slush x Mango Runtz x Guava Gelato
• Lemon Stripes x OZK x Mango Kush
• Arctic Frost x Rocket Pop x Tropic Haze
• Mojito x Kiwi Z x Lime Slush
• Grape Soda x Glow Berry x Cherry Pie
• Italian Ice x Lemon Cherry x Z Runtz
• Cherry Lime x Crunch Berry x Orange Mochi
Check our V5 page for the latest additions and in-stock availability.
• Grape Ape x Jelly Roll x Rainbow Belts
• Orange Slush x Mango Runtz x Guava Gelato
• Lemon Stripes x OZK x Mango Kush
• Arctic Frost x Rocket Pop x Tropic Haze
• Mojito x Kiwi Z x Lime Slush
• Grape Soda x Glow Berry x Cherry Pie
• Italian Ice x Lemon Cherry x Z Runtz
• Cherry Lime x Crunch Berry x Orange Mochi
Check our V5 page for the latest additions and in-stock availability.
The Boutiq Switch V4 features a robust dual-flavor lineup including popular combinations like Grapez x Pluto and many more. Browse the full selection at boutiqhouse.com/boutiq-switch-v4. With 34+ products in the V4 category, there's a flavor for every preference.
Yes. The Boutiq Switch V4 and V5 both include a rechargeable battery, so you can use every last drop of oil without the device dying early. This is one of the key upgrades over the V3 and a major reason users love the newer versions.
The Boutiq Switch Glow Edition is a limited special variant that combines the same dual-chamber performance you expect from Boutiq Switch with a distinctive glowing aesthetic. It's the most visually striking device in the lineup perfect if you want performance and style in one package. Available at boutiqhouse.com/boutiq-switch-glow-edition.
The Boutiq Switch V5 holds 2 grams total (split across its two chambers). The V4 and V3 have capacity as well, with each generation progressively improving oil volume and delivery efficiency. Check individual product listings for the exact specs of each model.
New users: Start with the Boutiq Switch V5 — it's the most refined experience, with the best flavor, battery life, and oil capacity.
Budget-conscious shoppers: The Boutiq Switch V3 is still an excellent device and often available at a lower price point while keeping the signature dual-flavor switch.
V4 fans: If you love the V4's design or a specific flavor only available in that generation, it absolutely holds up and remains a best-seller in our shop.
Budget-conscious shoppers: The Boutiq Switch V3 is still an excellent device and often available at a lower price point while keeping the signature dual-flavor switch.
V4 fans: If you love the V4's design or a specific flavor only available in that generation, it absolutely holds up and remains a best-seller in our shop.
Carts & Pre-Rolls
Boutiq Carts & Pre-Rolls
Boutiq Carts are premium 1G live resin cartridges engineered for smooth, consistent vapor and maximum flavor expression. They are compatible with standard 510-thread batteries. With over 20 varieties in stock, Boutiq Carts are a great option if you already own a battery and want to explore the Boutiq flavor range. Shop them at boutiqhouse.com/boutiq-carts.
Boutiq Pre-Rolls are premium ready-to-use pre-rolled products available in a wide variety of strain combinations over 38 options in our catalog. No grinding, no rolling, no prep. Just open, spark up, and enjoy. Perfect for convenience and consistency. Browse all options at boutiqhouse.com/boutiq-pre-rolls.
Yes! Beyond vaping products, we carry Boutiq Apparel including branded items like the Boutiq Basketball. It's a great way to rep the brand. Check availability at boutiqhouse.com/boutiq-apparel.
Ordering & Payment
How to Order & Pay
Ordering is simple:
1. Browse the shop at boutiqhouse.com/shop and add items to your cart.
2. Proceed to checkout and complete the order form.
3. After placing your order, text us via the live chat on the website (or via SMS) to receive your payment details.
4. Complete payment manually through the chat.
5. We process and ship your order within 1–2 business days.
1. Browse the shop at boutiqhouse.com/shop and add items to your cart.
2. Proceed to checkout and complete the order form.
3. After placing your order, text us via the live chat on the website (or via SMS) to receive your payment details.
4. Complete payment manually through the chat.
5. We process and ship your order within 1–2 business days.
All payments at Boutiq House are processed manually via live chat or SMS after you place your order. Once your cart is submitted, reach out through our on-site live chat or text us directly, and our team will send you the payment details securely. This process ensures every transaction is handled with care and discretion.
If you need to modify or cancel your order, contact us immediately via live chat or email at support@boutiqhouse.com. Because orders are processed within 1–2 business days, reaching out quickly gives us the best chance to make changes before your package ships. Once an order is shipped, all sales are final.
Yes there is a minimum order requirement for standard retail purchases of $150. For bulk/wholesale pricing and volume discounts, contact us via live chat or visit our wholesale page to discuss your needs.
Yes! Subscribe to the Boutiq House newsletter and you'll receive 10% off your first order. You'll also be the first to know about new Boutiq Switch releases, restocks, limited editions, and exclusive deals.
Shipping & Delivery
Shipping, Tracking & Delivery
We offer three domestic shipping options:
Free Standard Shipping — 3–5 business days (free on qualifying orders)
Expedited Shipping — 1–3 business days (calculated at checkout)
Priority Shipping — Next business day where available (calculated at checkout)
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.
Free Standard Shipping — 3–5 business days (free on qualifying orders)
Expedited Shipping — 1–3 business days (calculated at checkout)
Priority Shipping — Next business day where available (calculated at checkout)
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.
We proudly serve customers across all eligible U.S. regions with nationwide shipping. Every domestic package ships in discreet, unbranded packaging to protect your privacy.
Yes, Boutiq House offers limited international shipping to eligible destinations. International orders typically arrive in 4–10 business days and are shipped in discreet, compliant packaging. A flat-rate international shipping fee is shown at checkout. Please note: customers are responsible for understanding local import regulations in their country.
Your privacy is our top priority. All orders ship in plain, unbranded boxes or envelopes with a neutral return address — no cannabis or vape-related markings anywhere on the outside. Internal packaging is also secured to protect product integrity during transit.
Once your order ships, you'll receive a confirmation email with tracking information. You can follow your package through the carrier's tracking portal for full visibility from dispatch to your door.
If your shipment is delayed beyond the estimated timeframe, contact us immediately at support@boutiqhouse.com or via live chat. In rare cases of lost or damaged packages, our team works directly with the carrier to resolve the issue promptly and fairly.
Returns & Refunds
Returns, Refunds & Replacements
Due to the nature of vaping products, all sales are final once orders are shipped. However, if your order arrives damaged, incorrect, or compromised during shipping, we will make it right. Contact us within 48 hours of delivery and we'll offer a replacement or store credit.
We're sorry to hear that. Here's what to do:
1. Email support@boutiqhouse.com within 48 hours of receiving your order.
2. Include your order number and a detailed description of the issue.
3. Attach photos of the damaged or incorrect items.
4. Our team will review your claim and respond quickly with a resolution — either a replacement or store credit.
Note: Products must not be tampered with or consumed before reporting an issue.
1. Email support@boutiqhouse.com within 48 hours of receiving your order.
2. Include your order number and a detailed description of the issue.
3. Attach photos of the damaged or incorrect items.
4. Our team will review your claim and respond quickly with a resolution — either a replacement or store credit.
Note: Products must not be tampered with or consumed before reporting an issue.
Refunds for shipping costs are generally not provided unless there is a verified shipping error on our part. If we made a mistake, we'll take care of it. For product issues, our priority is getting you the right product as quickly as possible via replacement or store credit.
Wholesale & Bulk
Boutiq Switch Wholesale & Bulk Orders
Yes! We offer Boutiq Switch Bulk/Wholesale packages for retailers, resellers, and large personal orders. We carry 6+ wholesale bundle options for the Boutiq Switch lineup. Visit our wholesale page or reach out via live chat to discuss pricing, minimums, and available products.
Absolutely. Boutiq House serves both retail customers and trade buyers. We're an ideal sourcing partner for retailers who need authentic Boutiq Switch devices at volume. Contact us directly through our contact page or live chat to discuss wholesale terms, pricing tiers, and how we can support your business.
Yes. The same discreet packaging standards apply to all orders regardless of size. Wholesale shipments use plain, unbranded packaging with neutral labeling. Full warehouse and delivery details are provided to approved wholesale partners as needed.
Account & Support
Account, Support & Contact
You can reach us through multiple channels:
📧 Email: sales@boutiqhouse.com
💬 Live Chat: Available on-site at boutiqhouse.com
📍 Hours: Monday – Sunday, 8:00 AM – 9:00 PM
For order-related payment questions, the live chat is the fastest way to reach us.
📧 Email: sales@boutiqhouse.com
💬 Live Chat: Available on-site at boutiqhouse.com
📍 Hours: Monday – Sunday, 8:00 AM – 9:00 PM
For order-related payment questions, the live chat is the fastest way to reach us.
You can browse and shop without creating an account, but registering at boutiqhouse.com/my-account makes it easier to track your orders, save your details for future purchases, and stay updated on new Boutiq releases and promotions.
Yes. Boutiq House is committed to safeguarding your personal information. Your data is used only to process orders and communicate with you. We do not sell or share your information with third parties. Review our full Privacy Policy for details.
Yes. We take payment security seriously. All transactions are handled directly through our team via live chat or SMS, giving us full control over the process and ensuring your payment information is handled carefully and confidentially at every step.
All our policies are available on the site:
• Terms and Conditions
• Privacy Policy
• Refund & Returns Policy
• Shipping & Delivery
• Terms and Conditions
• Privacy Policy
• Refund & Returns Policy
• Shipping & Delivery
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