At Boutiq House, your satisfaction is our priority. We strive to ensure every purchase of Boutiq Switch devices, carts, and pre-rolls meets the highest standards of quality, authenticity, and compliance. Due to the nature of vaping and cannabis products, all sales are final once orders are shipped.

Exceptions & Issues

If your order arrives damaged, incorrect, or compromised during shipping, please contact us within 48 hours of delivery at support@boutiqhouse.com. Once your case is reviewed and approved, we will offer a replacement or store credit to resolve the issue quickly.

How to Request a Replacement or Store Credit

1. Email our support team with your order number and a detailed description of the issue.

2. Include photos of damaged or incorrect items, if applicable.

3. Our team will review your claim and respond promptly with the next steps.

Important Notes

• Products must not be tampered with or consumed before reporting an issue.

• Refunds for shipping costs are generally not provided unless there is a verified shipping error.

• Store credits or replacements will be processed swiftly to ensure minimal disruption to your experience.

At Boutiq House, we prioritize customer satisfaction, transparency, and safe delivery. Your trust is our top priority, and our team is committed to resolving any issues fairly, efficiently, and professionally.

If you want, I can also create a short, customer-friendly version for the checkout page that’s easy to read while maintaining all the legal points, perfect for increasing trust without overwhelming customers.